Wiltshire in Tier 2 Restrictions – Useful Information

From Wiltshire Council :

Wiltshire confirmed to be in Tier 2 ‘high’ category from 2 December

The Wiltshire Council local authority area has been confirmed to be in the Government’s COVID-19 Tier 2 ‘high’ category, which will replace the national restrictions on 2 December.

This is a different Tier that the county was in prior to the current national restrictions and it means from 2 December:

  • People must not socialise with anyone they do not live with or who is not in their support bubble in any indoor setting, whether at home or in a public place.
  • People must also not socialise in a group of more than six people outside, including in a garden or public space.
  • Businesses and venues can remain open in a COVID secure manner, other than those which are closed by law.
  • Pubs and bars must close, unless they are operating as restaurants.
  • Hospitality venues can only serve alcohol with substantial meals.
  • Hospitality businesses selling food or drink for consumption on their premises are required to provide table service only. In premises which sell alcohol, they need to close between 11pm and 5am with some exemptions, and stop taking orders after 10pm
  • Education settings remain open
  • Council services such as leisure centres and libraries will be able to open their doors to the public again. Leisure centres are due to open on 3 December and a date for libraries to reopen will be confirmed in due course. 
  • Weddings and funerals can go ahead with restrictions on numbers of attendees – 15 people can attend wedding ceremonies and receptions, 30 people can attend funeral ceremonies, and 15 people can attend linked commemorative events.
  • Household recycling centres will remain open for pre-booked visits
  • Outdoor street markets will be able to sell full range of items, not just food 
  • Places of worship remain open, but people must not attend or socialise in groups of more than six people while there, unless there’s a legal exemption.

More information can be found on our COVID-19 tier news story

Take a look at the Government Tier webpage

National restrictions 

National restrictions continue to run until Wednesday 2 December, at which point the Tier 2 restrictions will replace them.  See GOV.UK guidance on the restrictions.

The national restrictions mean everyone in Wiltshire must stay at home and may leave only for a limited set of reasons, including:

  • to shop for basic necessities including food and medicine
  • for education (schools, colleges and universities) and childcare
  • for work, if you cannot work from home
  • for exercise and recreation outdoors with your household, support bubble or on your own with one person from another household
  • for all medical reasons, appointments and to escape injury or harm
  • to provide care for vulnerable people
  • you should avoid travelling in or out of your local area and look to reduce the number of journeys you make.

To reduce social contact, certain businesses and venues will close. There are also new restrictions around weddings, civil partnerships, religious services and funerals.

See our response to the new restrictions.


With new national restrictions in place, it’s important we find ways to keep our spirits up and ensure we have fun whilst complying with the new guidance. So we’ve put together a list of ideas you might wish to try either on your own or with members of your household or support bubble. Give them a try, and let us know how you get on. You can tag us in your social media posts using #WiltshireTogether

Icon for pdf #WiltshireTogether Things to do to keep your spirits up [7.23MB]

Shielding latest

Updated guidance has been published for those identified as clinically extremely vulnerable. If you are in this group, you will previously have received a letter from the NHS or from your GP telling you this. You may have been advised to shield in the past.

Health advice and information

If you have Coronavirus symptoms, you need to get tested as soon as possible:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste.

If you are getting a test because you have symptoms, you and anyone you live with must stay at home (self-isolate) until you get your result. Anyone in your support bubble must also self-isolate until you get your result.

For more information on symptoms and how to book a test visit: NHS: Coronavirus (COVID-19).

Government’s winter plan

When national restrictions come to an end, the tier system will return. On Thursday we should know what tier Wiltshire will be in after 2 December.

View the Government’s planned approach to ending the national restrictions on 2 December: GOV.UK: Government’s COVID-19 winter plan


Type of dataCase rates
Total number of cases in Wiltshire4,673
New cases in Wiltshire in the last 7 days674
Rate of cases per 100,000 in Wiltshire in the last 7 days134.8
Rate of cases per 100,000 in Wiltshire in the previous 7 days105.8
Rate of cases per 100,000 in England in the last 7 days240.7

You can find up-to-date information about the latest number of COVID-related deaths in the Wiltshire Council area at GOV.UK.


DateCOVID-19 positive patients in hospital beds
24 November 2020121
17 November 2020115

You can find more on the hospital admissions by trust level.


DateCOVID-19 casesNumber of school settingsNumber of pupils self-isolating
17 November 202055442,895
9 November 202037271,101

We are seeing transmission outside of school and not within the school community.

Care homes

DateNumber of care homes with COVID-19 cases in last seven days
17 November 202022
9 November 202015

In the past seven days 22 care homes in Wiltshire have had positive cases and the majority of these have been staff members. Very few care homes have seen onward transmissions of COVID which demonstrates the effectiveness of infection prevention and control measures.

COVID-19 Community Pack

We have created an updated Community Pack of information to help support communities during the ongoing COVID-19 pandemic and the current national restrictions:

Icon for pdf COVID-19 Community Pack [2.39MB]  (last updated 18 November)

Within it you’ll find a list of key contacts, resources and information in one place, which we hope you can share with your community to support each other as much as possible during this time.

Community Groups Directory

The communities of Wiltshire have risen to the challenge of COVID-19 throughout the year to make sure people are supported through this very difficult time. We have collated all the community groups we have identified so far in our Icon for pdf Community Groups Directory [668.51KB], which also contains a link to details on local food banks. This directory is updated regularly so please ensure you are using the most recent one. The date it was last updated can be found on the front cover.

In the time available we have only been able to collate this directory and therefore this is not an endorsement of the groups listed but it is for you to decide what use you will make of the offers of support at this time.

If anyone uses a community group and has concerns about the response/practice please inform us by emailing areaboards@wiltshire.gov.uk giving the clear reasons for your concern. The council wants to ensure that everybody can access the support they need. If you make contact with a group and they cannot help or you do not get a response within the required time-frame, then please do not hesitate to contact the council by emailing areaboards@wiltshire.gov.uk and we will ensure you get the support you need.

COVID-19 Community groups map

Take a look at the community groups map. It shows the general location of the community groups featured in the directory. You can use the search box towards the top left of the page to find a particular location. To find out what services each group are offering, the area they cover and contact details, just click on a red star. Some groups cover a wide area so it is worth checking neighbouring locations as well.

Wiltshire Wellbeing Hub

Following the introduction of new national COVID-19 restrictions our Wiltshire Wellbeing Hub remains in place for those  who may need additional support.

You can call the hub on 0300 003 4576 or email wellbeinghub@wiltshire.gov.uk . It’s open Monday to Friday from 9am to 5pm and Saturday and Sunday from 10am to 4pm. 

Those who require help with tasks such as picking up food and other essentials, should ask friends or family or order online. If they do not have family, friends or a support network that can help, please contact the Wiltshire Wellbeing Hub and request help.

Our Wiltshire Wellbeing Hub staff can:

  • Connect you with local community groups who can assist you with your support needs – please see enclosed information with useful local contact details
  • Resolve any issues with the delivery of medication from a pharmacy
  • Give you ideas for staying physically and mentally well

But they cannot:

  • Give professional health advice
    – In an emergency please dial 999
    – For all other medical advice please go online to NHS 111 online  wherever possible, or if you do not have access to the internet dial NHS 111

Competition time!

Do you love writing?

Maybe you’re more of a crafty person and enjoy making things?

Perhaps creating posters is more your thing?

If you’re aged four to 18 we want to hear from you!

Wiltshire Council is launching a competition to encourage young people to share their creative flair during lockdown.

Poetry, short stories, posters or creating your own face covering are all part of the competition

The competition launches today (18 November) and we will be sharing entries as they come in on our Twitter, Facebook and Instagram pages.

Final judging will take place early December when there will be prizes for the winners for the four categories.

The competition is split into age groups of ages 4 – 7, 8 – 11, 12 – 15 and 16 – 18

For younger primary age there is an opportunity to create a poster on our template on how to keep 2m apart. Older primary children can write a poem or short story based on “2021 is going to be …”

Secondary age children are being encouraged to get crafty and create a face covering and share their pictures or write a story or poem along the same theme “2021 is going to be….”

The full details are available on our COVID lockdown competition page including a competition entry form which must also be filled in. 

Recommendation to postpone events for the remainder of 2020

Given that we continue to see outbreaks of COVID-19 across the country, Wiltshire Council is strongly recommending that local businesses and event organisers postpone or cancel events (that aren’t exempt in the government regulations) that are planned to take place in the county for the remainder of 2020. Please read Icon for pdf this letter [557.41KB] from Wiltshire Council’s Chief Executive for more information.

Self-isolation – you could be entitled to COVID-19 Test and Trace support payment scheme

We all have to work together and follow the guidance as we look to keep COVID-19 under control in Wiltshire. We know that when people are told to self-isolate this can increase financial pressures at an already difficult time.

If you are required to self-isolate, a £500 payment is available if you are working and on a low income and will lose money because you cannot work from home.

If you are self-isolating because you’ve come home from another country this does not mean you are eligible, you must have a unique Test and Trace number provided by the NHS to qualify, as well as the other criteria detailed below.

To receive this payment, you must:

  • have been asked to self-isolate by NHS Test and Trace after Monday, 28 September 2020 and have a unique Test and Trace number provided by the NHS
  • be a Wiltshire resident
  • be employed or self-employed
  • have lost income by being unable to work from home while self-isolating
  • be receiving at least one of the following benefits:
    • Universal Credit
    • Pension Credit
    • Housing Benefit
    • Income Support
    • income-based Jobseeker’s Allowance
    • income-based Employment Support Allowance
    • Working Tax Credit.

Please visit our COVID-19 Test and Trace payment support scheme webpage for more information and how to apply.

It is now the law to self-isolate when instructed to do so

Self-isolating when instructed to do so is vital to keep COVID-19 under control in Wiltshire. You are now required by law to self-isolate if you test positive for COVID-19 or are contacted by NHS Test and Trace.

If you don’t comply with these requirements, they may result in a fine of a least £1,000 and up to £10,000 for a repeated or serious offence. This also applies to employers who do not allow employees to self-isolate. These news regulations only apply in England.

NHS COVID-19 App launched  

The NHS COVID-19 app is now available and is part of a large scale coronavirus (COVID-19) testing and contact tracing programme called the NHS Test and Trace service.

The app will be used, alongside traditional contact tracing, to notify you if you’ve come into contact with someone who later tests positive for coronavirus.

It will help the NHS understand where and how quickly the virus is spreading, so it can respond quickly and effectively. The app helps the NHS track the virus, not you individually.

The app uses your smartphone’s existing “Exposure Logging” feature to work out if you have spent time near other app users who have tested positive for coronavirus (COVID-19).

You can download it via the App Store or Google Play.

Once downloaded, you will be able to check yourself in when visiting venues such as restaurants, pubs, museums or places of worship, by scanning the QR code on a poster that will be visible at the entrance of the place you’re visiting.

We will also have the posters at all of our council buildings including our hubs in Chippenham, Salisbury and Trowbridge, libraries and leisure centres. 

Here’s a video which explains how the process works.

Wiltshire’s Contact Tracing Service

Wiltshire’s local tracing partnership is our local COVID-19 Contact Tracing Service which seeks contact people who have tested positive for COVID-19 but for whom NHS Test and Trace have been unable to reach. Our contact tracers use local methods to contact cases and give them the advice they and their households require as well collecting contact details for people they have been in contact with.

With robust contact tracing we can work to ensure any potential exposures to the virus are identified, gathering information on where people may have been in the days prior to a positive test. It also means individuals can be provided with the appropriate self-isolation advice.

If you are contacted by the test and trace service, or you receive a call or text from our COVID Contact Tracing team at the Council via 0300 4560100, please adhere to the advice and self-isolate if you are advised to do so.

More information can be found on our local test and trace news story

Gemma Brinn from our Public Health team explains more in this local test and trace video

COVID-19: Public health advice and guidance for your business and employees

We have produced a Icon for pdf COVID-19 – Public health advice and guidance for businesses [385.14KB] to provide businesses and employees useful advice and guidance to support them as much as possible. Within it is a range of resources including symptoms step-by-step guides, advice on car sharing, guidance on staying safe outside of work, and a lot more. If you run or own a business please feel free to share far and wide.